FAQ

Frequently asked questions

I have an idea for my wedding stationery but I can't find it anywhere can you help?


We pride ourselves on bringing ideas to life, for a one off design fee (final price provided upon consultation) we will create your ideal stationery, using high quality features and embellishments that make it unique and then provide the product to you for the same reasonable price range per item as any similar products in our current collection. We are capable of producing classic printed invitations on a range of luxury papers as well as elaborate gold foil stamped invites and laser cut invitation casings, along with having a wide choice of embellishments at our finger tips to complete your design. Email our designer at sarah@mylittlefuture.co.uk to share your thoughts and see what ideas we have for you. Please visit our bespoke design webpage for further information on our services.




I Love this design but I want to change it slightly.


Any artwork and none bespoke cards/gifts unfortunately can't be edited. However some of our collections are bespoke and so lend themselves to being altered. Bespoke wedding and event stationery: We will always do our best to match your requirements for your stationery, if you want a different colour, have your own wording you wish to use, or you like the design but don't like an embellishment we have chosen as standard, we make everything to order so that we can be flexible with what we deliver for our customers. Email our designer at sarah@mylittlefuture.co.uk quoting the style name you like and the colour scheme or design you are trying to create and we can work something special up for you.




Production- Times and Details


Please see the individual product pages for an accurate shipment time. Non Personalised Items: Please allow up to 7 days for dispatch, plus the chosen postage time Personalised flat or bundled invitations requiring a printing service: Please allow 16-20 days for production before dispatch after confirmation of order details, plus the chosen postage time. Where possible we will try to minimise this time frame especially in our less busy periods. Personalised printed invitations in laser cut casings: As everything is made to order, due to production processes please allow up to 32 days for production before dispatch, plus the chosen postage time. Where possible we will try to minimise timings. Bespoke Invitations: Time frames will be agreed upon consultation, this will be dependant on the style of order we create together and the components that will require ordering. Please allow 7-10 days for design consultation, once a design is agreed a time frame will be provided. See the above for a rough idea on the differences between style of order. Samples: non bespoke Dispatched within 5 working days We always work with our customers to provide any wording and design details that you will be truly happy with. Draft email copies of wording and designs will be available for proof reading before printing, your confirmation that these are correct and meet your requirements should be sent promptly before we send these to print. Delay in returning this information will delay the receipt of your order and will fluctuate the times mentioned above.




Returns/Exchanges


How to Return Refunds are available on non bespoke/personalised items, we must be notified by email to enquiries@mylittlefuture.co.uk before your item is returned to us. Items must be returned in an unused condition. If we are informed of your wish to return the item refunds will be granted within 14 days. Unfortunately refunds cannot be given for bespoke/personalised orders, for cancelled orders or altered information after production has commenced unless the order is faulty. If the order hasn't been put into production yet we will provide a refund for you at our discretion If a refund is required, in accordance with our returns policy for faulty or damaged items which is inclusive of bespoke/personalised items, this will be made within 14 days of us receiving the returned goods. The refund will be made via the original payment method. The refund will include the cost of the original postage for delivery. If you are returning due to the goods being faulty we will also reimburse the cost of returning the items to us. Damaged or Incorrect Items Please contact us by email to enquiries@mylittlefuture.co.uk within 7 days of receipt. We will replace or refund the damaged goods as required. We will also pay the normal first class/standard parcels cost of returning your goods. Please do not return damaged goods without prior arrangement as postage will not be refunded on faulty goods returned without prior notification. If an incorrect order is the fault of My Little Future a replacement or refund will be offered at no extra cost. Orders will be quality checked before despatch, will be delivered by confirmed post and a signature will be required upon delivery, so we are confident your order will be protected. We would appreciate if you have concerns about your order you contact us within 7 days of receipt as it is difficult to investigate shortages/discrepancies after this time. If an order is not bespoke please advise us of your intention to cancel within 14 days. Exchanges: Exchanges are not available on bespoke or personalised items once production has begun, although we will do our best to accomodate any changes to your order if it is within our power to do so. This may come at an additonal cost if the changes are more than the original purchase price. Exchanges are available on non personalised items, but unfortunately our postage costs will still be charged to you as if it is a new order.