FAQ

Production and Shipping

I have an idea for my wedding stationery but I can't find it anywhere can you help?

 

We pride ourselves on bringing ideas to life, for a one off design fee ( final price provided upon consultation) we will create your ideal invitation, using high quality features and embellishments that make it unique and then provide the invites to you for the same reasonable price range per invite as any similar invites in our current collection.

 

We are capable of producing simple but extremely classic and effective gold foil stamped invites, thermographic text invitations, or more elaborate invitation casings, along with having a wide choice of embellishments at our finger tips to complete your design.

 

Email our designer at sarah@mylittlefuture.co.uk to share your thoughts and see what ideas we have for you.

 

 

 

I Love this design but I want to change it slightly.

 

We will always do our best to match your requirements for your big day, if you want a different colour, have your own wording you wish to use, or you like the design but don't like an embellishment we have chosen as standard, we make everything to order so that we can be flexible with what we deliver for our brides and grooms. Email our designer at sarah@mylittlefuture.co.uk quoting the style name you like and the colour scheme or design you are trying to create and we can work something special up for you.

 

 

Production- Times and Details

 

Please see the individual product pages for an accurate shipment time.

 

For our bespoke invite process we will aim for your products to reach you within 32 days following confirmation the order is acceptable. Some items may be despatched sooner depending on the intricacies of the design required and the level of personalisation added. An estimated time for delivery will be supplied at the point of order- please see the individual product page for a more accurate estimate of production and delivery timings. Please allow sufficient time before your required receipt date for the creation of your beautiful stationery.

 

We always work with our brides and grooms to provide the wording and design that you will be truly happy with. Draft email copies of wording will be available for proof reading before printing, your confirmation that these are correct and meet your requirements should be sent promptly before we send these to print. Delay in returning this information will delay the receipt of your order.

 

Domestic Shipping- UK

 

All our shipping is sent using a tracked courier to create the best, most secure service for your goods. You will be sent tracking details to monitor your package's location once dispatched. If any problems with your delivery arise these will be dealt with immediately by My Little Future.

 

International Shipping 

 

If you are outside the UK, please email us at enquiries@mylittlefuture.co.uk with your location, to receive a quote and an estimated shipping time.

 

 

 

 

 

 

 

 

 

 

Returns and Exchanges

How to Return  

 

Refunds are available on non bespoke/personalised items, we must be notified by email to enquiries@mylittlefuture.co.uk  before your item is returned to us. Items must be returned in an unused condition. If we are informed of your wish to return the item refunds will be granted within 14 days.

 

Unfortunately refunds cannot be given for bespoke/personalised orders, for cancelled orders or altered information after production has commenced unless the order is faulty. If the order hasn't been put into production yet we will provide a refund for you at our discretion

 

If a refund is required, in accordance with our returns policy for faulty or damaged items which is inclusive of bespoke/personalised items, this will be made within 14 days of us receiving the returned goods. The refund will be made via the original payment method. The refund will include the cost of the original postage for delivery. If you are returning due to the goods being faulty we will also reimburse the cost of returning the items to us.

 

 

 

Damaged or Incorrect Items  

 

Please contact us by email to enquiries@mylittlefuture.co.uk within 7 days of receipt. We will replace or refund the damaged goods as required. We will also pay the normal first class/standard parcels cost of returning your goods. Please do not return damaged goods without prior arrangement as postage will not be refunded on faulty goods returned without prior notification.

 

If an incorrect order is the fault of My Little Future a replacement or refund will be offered at no extra cost.

 

Orders will be quality checked before despatch, will be delivered by confirmed post and a signature will be required upon delivery, so we are confident your order will be protected.

 

We would appreciate if you have concerns about your order you contact us within 7 days of receipt as it is difficult to investigate shortages/discrepancies after this time.

 

If an order is not bespoke please advise us of your intention to cancel within 14 days.

 

 

Exchanges  

 

Exchanges are not available on bespoke or personalised items once production has begun, although we will do our best to accomodate any changes to your order if it is within our power to do so. This may come at an additonal cost if the changes are more than the original purchase price. 

 

Exchanges are available on non personalised items, but unfortunately our postage costs will still be charged to you as if it is a new order.